Refund and Cancellation Policy

Last updated: 16 October 2026

Word packs are digital and are added to your account instantly after payment.
Refunds are never automatic. A refund of money is considered only when you contact us yourself by email at the address below, from the Google account you used on PaperCheck, with your payment ID and the reason. Refunds are given only for a legitimate reason, such as a payment error, a double charge, or the service not working for you because of a fault on our side. Not liking a score, or having already used the words, is not a reason for a refund.
If you were charged but the words were not added, or you were charged twice, email us within 7 days. We will add the words or refund the payment.
A pack with none of its words used can be refunded if you email us within 7 days of purchase. Packs that have been partly or fully used are not refundable.
Each request is reviewed by us; the decision is ours. Approved refunds go back to the original payment method within 5–7 working days.
If a check fails because of a fault on our side, the words it used are returned to your account as words (not as money).
Free checks have no cash value and cannot be refunded or exchanged.
There are no subscriptions, so there is nothing to cancel. Each pack is a one-time payment.